By The support team assists with registration, bonuses, payments, technical issues, and general inquiries. Email support is also an option, with responses typically provided within 12 hours. Verified players can also use popular e-wallets and other convenient methods for smooth withdrawals.
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Please note that any refund requests may experience a slight delay due to technical processing time; however, this will not take longer than five days. You may request a deposit to be refunded back to the original payment method, provided that the funds from the said deposit are still available on Your account balance. Such fees will be deducted from Your account balance, and in case You do not have a balance on the account, the fees will be deducted from the amount to be refunded. From your very first deposit to your latest big win, Sugarino Casino makes sure your payments are as smooth as the games themselves. To keep the platform safe for everyone and comply with international regulations, Sugarino may ask players to complete account verification (KYC). Don’t worry—it’s a fast and straightforward process that unlocks even faster cashouts and higher limits.
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You can establish both deposit limits to control how much money You can deposit over a period of time and session limits to control how much time You can spend gaming. These limits can be set on a daily, weekly and monthly basis. The Company reserves the right to void any winnings obtained as a result of an abuse of a hardware or Software error or malfunction. Players found abusing such errors and/or malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction, all bets are voided.